Help & FAQ

BiteVisor is an AI-powered weight management app that creates personalised meal plans based on your body, your goal, your dietary needs, and your food budget. It also tracks your weight over time, counts calories and steps, and gives you access to an AI nutritionist you can chat with anytime.

Anyone who wants to manage their weight in a healthy, sustainable way — whether you’re trying to lose weight, gain weight, or maintain where you are. Plans are built around real foods available at your local market, starting with support for African cuisine and expanding globally.

Yes. The free tier includes basic calorie tracking, weekly weight logging, one AI meal plan per month, and access to community tips. For unlimited meal plans, step tracking, exercise recommendations, and more, upgrade to Pro (K149/month). Premium (K299/month) adds the AI Nutritionist Chat, family plans, and advanced analytics.

Download BiteVisor from Google Play or the App Store. Sign up with your email, Google account, or Apple ID. You’ll complete a quick profile — age, weight, height, goal, dietary preferences, and weekly food budget — and your first personalised meal plan will be generated automatically. Takes under a minute.

BiteVisor runs on Android (6.0+) and iOS (15+). Your data syncs across devices via your account, so you can switch phones without losing anything.

When you sign up, you tell us your age, weight, height, gender, activity level, health goal (lose, gain, or maintain), dietary preferences, allergies, and weekly food budget. Our AI uses all of this to calculate your calorie and macro targets, then builds a 7-day meal plan around foods that fit your life — not a generic template shared with everyone.

BiteVisor sets a safe calorie deficit based on your current weight, target, and activity level. Your meal plan is built around that deficit with balanced nutrition. You log your weight each week, and the app tracks your trend so you can see real progress over time. If your progress stalls, regenerate your plan and the AI adjusts.

Absolutely. BiteVisor calculates a calorie surplus tailored to your body and goal. Your meal plan focuses on nutrient-dense foods that help you gain weight in a healthy way — not just by eating more junk food.

Choose "Maintain" as your goal and BiteVisor will calculate maintenance calories based on your profile. Your weekly weight log tracks how stable you are, and the app flags any drift above or below your target range.

Open the Weight tab and log your current weight. BiteVisor shows your trend over time with a chart, calculates your progress percentage toward your goal, and tells you how much you’ve gained or lost since you started. It’s designed to keep you motivated by showing the big picture, not daily fluctuations.

Each time you regenerate your meal plan, the AI recalculates based on your latest weight and profile. As you get closer to your goal, your calorie targets adjust accordingly. You’re always getting a plan that matches where you are now.

Our AI (powered by Google Gemini) creates a 7-day plan based on your full profile: body metrics, health goal, dietary preferences, allergies, and weekly food budget. Plans feature real foods you can find at your local market — including African staples like nshima, kapenta, ifisashi, and village chicken.

Yes. Every meal card shows the recommended portion in familiar measures like "1 bowl (350 g)" or "2 tablespoons." Tap any meal to expand step-by-step preparation instructions with timing and cooking tips.

Use the AI Nutritionist Chat (Premium) to ask for a substitution. For example: "I don’t like kapenta — what can I swap it with?" The AI suggests an alternative that matches your calorie and nutritional targets.

Yes. During onboarding you specify allergies and restrictions (vegetarian, vegan, gluten-free, lactose intolerant, halal, etc.). The AI avoids those ingredients entirely when building your plan.

You enter what you typically spend on food each week. The AI factors this into meal selection, prioritising affordable ingredients and avoiding expensive items that would blow your budget. Prices are estimated in your local currency.

BiteVisor launched with deep support for Zambian and Southern African cuisine. The AI also knows a wide range of global foods, so it can create plans that mix local and international dishes. Support for more regional cuisines is expanding.

Anything about your meals and nutrition: ingredient swaps, portion adjustments, cooking methods, shopping list suggestions, nutritional breakdowns, or general wellness questions. The AI has full context of your current meal plan and profile.

No. The AI nutritionist is powered by Google Gemini and provides general wellness guidance. It is not a licensed healthcare professional and is not a substitute for medical or nutritional advice. Always consult a qualified professional for specific health concerns, especially if you have pre-existing conditions.

The AI Nutritionist Chat is available on the Premium tier (K299/month). Free and Pro users can access community discussions and tips instead.

BiteVisor includes a built-in community where you can share tips, ask questions, and connect with other people on their weight management journey. Think of it as a supportive space where everyone is working toward similar goals.

Teams let you group up with friends, family, or colleagues to stay accountable together. Challenges are time-based goals — like "Log your weight every week for a month" or "Hit your step target 5 days this week" — that you can take on solo or as a team.

Pair up with another BiteVisor user as accountability buddies. You’ll see each other’s streaks and progress summaries, and can message each other for motivation. It’s optional and completely private between the two of you.

Yes. We have community guidelines in place, and content that violates them (spam, harassment, dangerous health advice) is removed. If you see something concerning, use the report function or email us.

Free: basic calorie tracking, weekly weight logging, one AI meal plan per month, and community tips. Pro (K149/month): unlimited AI meal plans, step tracking, exercise recommendations, weight trend charts, water tracking, and full community access with teams and challenges. Premium (K299/month): everything in Pro plus AI Nutritionist Chat, advanced analytics, meal prep with grocery lists, family plan support, and priority support.

Go to your Profile tab and tap "Manage Subscription," or tap the upgrade prompt on any locked feature. Payment is handled securely through Google Play Billing (Android) or the Apple App Store (iOS).

Yes. On the paywall screen you can toggle between Monthly and Annual. Annual plans save approximately 33% compared to paying monthly.

You can cancel anytime from your device’s subscription settings: on Android, open Google Play Store → Payments & subscriptions → Subscriptions; on iOS, open Settings → your name → Subscriptions. Your access continues until the end of the current billing period. No partial refunds are provided.

All payment methods supported by Google Play and the Apple App Store, including Visa, Mastercard, carrier billing, and Google Pay or Apple Pay where available.

Refund policies are governed by Google Play and the Apple App Store. If you believe you were charged in error, contact us at support@bitevisor.com and we’ll help you resolve it.

BiteVisor connects to Apple HealthKit (iOS) or Health Connect (Android) to read your step count and calories burned. You’ll be asked for permission during setup. Your step data is displayed on your dashboard alongside your calorie and weight progress.

Pro and Premium users can log their daily water intake. Set a daily goal and log glasses throughout the day. BiteVisor tracks your streak and reminds you to stay hydrated.

No. Step and activity data from HealthKit or Health Connect stays on your device and is only used to display your dashboard. We never sell or share your health data. See our Privacy Policy for full details.

Check your internet connection — meal plans require an API call to generate. If the problem persists, try logging out and back in, or clearing the app cache. Your data is tied to your account and won’t be lost.

Make sure you’ve granted BiteVisor permission to access HealthKit (iOS) or Health Connect (Android). On iOS, check Settings → Privacy & Security → Health → BiteVisor. On Android, open Health Connect and verify BiteVisor has read access to Steps.

Email us at support@bitevisor.com with a description of what happened, your device model, OS version, and a screenshot if possible. We investigate every report.