Help & FAQ

BiteVisor is a smart weight management app that creates personalised meal plans based on your body, your goal, your dietary needs, and your food budget. It also tracks your weight over time, counts calories and steps, and gives you access to a nutrition coach you can chat with anytime.

Anyone who wants to manage their weight in a healthy, sustainable way — whether you’re trying to lose weight, gain weight, or maintain where you are. Plans are built around real foods available at your local market, starting with support for African cuisine and expanding globally.

Yes. The free tier includes basic calorie tracking, weekly weight logging, one personalised meal plan, daily nutrition tips, water tracking, and community discussions. Pro (K99/month) unlocks pantry-based meal plans, exercise plans with animated demos, auto step tracking, the Smart Nutrition Chat (100 messages / month), and weekly progress analysis. Premium (K189/month) raises the chat limit to 500 messages, adds meal prep with grocery lists, advanced analytics, and priority support.

Download BiteVisor from Google Play or the App Store. Sign up with your email, Google account, or Apple ID. You’ll complete a quick profile — age, weight, height, goal, dietary preferences, and weekly food budget — and your first personalised meal plan will be generated automatically. Takes under a minute.

BiteVisor runs on Android (6.0+) and iOS (15+). Your data syncs across devices via your account, so you can switch phones without losing anything.

When you sign up, you tell us your age, weight, height, gender, activity level, health goal (lose, gain, or maintain), dietary preferences, allergies, and weekly food budget. BiteVisor uses all of this to calculate your calorie and macro targets, then builds a 7-day meal plan around foods that fit your life — not a generic template shared with everyone.

BiteVisor sets a safe calorie deficit based on your current weight, target, and activity level. Your meal plan is built around that deficit with balanced nutrition. You log your weight each week, and the app tracks your trend so you can see real progress over time. If your progress stalls, regenerate your plan and BiteVisor adjusts your targets.

Absolutely. BiteVisor calculates a calorie surplus tailored to your body and goal. Your meal plan focuses on nutrient-dense foods that help you gain weight in a healthy way — not just by eating more junk food.

Choose "Maintain" as your goal and BiteVisor will calculate maintenance calories based on your profile. Your weekly weight log tracks how stable you are, and the app flags any drift above or below your target range.

Open the Weight tab and log your current weight. BiteVisor shows your trend over time with a chart, calculates your progress percentage toward your goal, and tells you how much you’ve gained or lost since you started. It’s designed to keep you motivated by showing the big picture, not daily fluctuations.

Each time you regenerate your meal plan, BiteVisor recalculates based on your latest weight and profile. As you get closer to your goal, your calorie targets adjust accordingly. You’re always getting a plan that matches where you are now.

BiteVisor creates a 7-day plan based on your full profile: body metrics, health goal, dietary preferences, allergies, and weekly food budget. Plans feature real foods you can find at your local market — including African staples like nshima, kapenta, ifisashi, and village chicken. The plan engine is powered by Claude (from Anthropic) under the hood.

Yes. Every meal card shows the recommended portion in familiar measures like "1 bowl (350 g)" or "2 tablespoons." Tap any meal to expand step-by-step preparation instructions with timing and cooking tips.

Use the Smart Nutrition Chat (Premium) to ask for a substitution. For example: "I don’t like kapenta — what can I swap it with?" The chat suggests an alternative that matches your calorie and nutritional targets.

Yes. During onboarding you specify allergies and restrictions (vegetarian, vegan, gluten-free, lactose intolerant, halal, etc.). BiteVisor avoids those ingredients entirely when building your plan.

You enter what you typically spend on food each week. BiteVisor factors this into meal selection, prioritising affordable ingredients and avoiding expensive items that would blow your budget. Prices are estimated in your local currency.

BiteVisor launched with deep support for Zambian and Southern African cuisine. BiteVisor also knows a wide range of global foods, so it can create plans that mix local and international dishes. Support for more regional cuisines is expanding.

A pantry meal plan is built around the ingredients you already have at home. You tell BiteVisor what’s in your kitchen — rice, beans, onions, tomatoes, chicken, whatever you have — and it generates a plan that uses those ingredients first, so you waste less food and buy less at the market.

Open the meal plan tab and choose "Plan from my pantry." Add ingredients by typing them in or selecting from common items. You can add quantities (e.g. "2 cups of rice") so portions are sized correctly. You can update your pantry anytime.

Usually a few. BiteVisor prioritises your pantry but balances it with nutrition and variety, so the plan may include a small "what you still need" list — typically fresh produce, protein, or seasonings to round out meals. The list is shorter than a standard meal plan.

Pantry meal plans are available on the Pro tier (K99/month) and Premium tier (K189/month). Free users can generate one standard meal plan and upgrade to unlock pantry-based plans.

Yes. Pro and Premium users get a daily exercise plan that matches their goal and fitness level. Each exercise comes with an animated demonstration, step-by-step form cues, pro tips for safety and technique, the muscles it works, and estimated duration and calories burned.

No. The default exercise plans use bodyweight movements you can do at home — push-ups, squats, lunges, planks, stretching, walking, jogging — with rest days built in. If you tell BiteVisor you have access to equipment, plans can include those movements too.

Each exercise has its own animated figure showing the movement at the right pace. Tap any exercise to open a full-screen view with the demo on top and step-by-step instructions, pro tips, and target muscles below. No video downloads or buffering — animations are lightweight and work on a slow connection.

Yes. If a movement doesn’t suit you (injury, equipment, preference), regenerate the plan and BiteVisor will offer alternatives. Premium users can also ask the Smart Nutrition Chat for a specific swap, e.g. "replace burpees with something easier on my knees."

Each day BiteVisor surfaces a short, practical nutrition or wellness tip on your dashboard. Topics range across fibre, hydration, protein, weight management, vitamins, sleep, and food prep — small bites of evidence-based information designed to build healthy habits over time.

Yes. Tips are tailored to the region you live in — covering staples like nshima, jollof rice, ful medames, ugali, injera, and other foods commonly eaten in Southern, East, West, and North Africa. You’ll get advice you can actually apply at your next meal, not tips written for a different food culture.

Yes. Daily nutrition tips are included on every tier — Free, Pro, and Premium. It’s one of the ways BiteVisor stays useful even before you upgrade.

Anything about your meals and nutrition: ingredient swaps, portion adjustments, cooking methods, shopping list suggestions, nutritional breakdowns, or general wellness questions. The chat has full context of your current meal plan and profile.

No. The Smart Nutrition Chat is powered by Claude (from Anthropic) and provides general wellness guidance. It is not a licensed healthcare professional and is not a substitute for medical or nutritional advice. Always consult a qualified professional for specific health concerns, especially if you have pre-existing conditions.

The Smart Nutrition Chat is available on Pro (K99/month, 100 messages/month) and Premium (K189/month, 500 messages/month). Free users can access community discussions and daily nutrition tips instead.

BiteVisor includes a built-in community where you can share tips, ask questions, and connect with other people on their weight management journey. Think of it as a supportive space where everyone is working toward similar goals.

Teams let you group up with friends, family, or colleagues to stay accountable together. Challenges are time-based goals — like "Log your weight every week for a month" or "Hit your step target 5 days this week" — that you can take on solo or as a team.

Pair up with another BiteVisor user as accountability buddies. You’ll see each other’s streaks and progress summaries, and can message each other for motivation. It’s optional and completely private between the two of you.

Yes. We have community guidelines in place, and content that violates them (spam, harassment, dangerous health advice) is removed. If you see something concerning, use the report function or email us.

Free: basic calorie tracking, weekly weight logging, one personalised meal plan, daily nutrition tips, water tracking, and community discussions. Pro (K99/month): adds 3 meal plan regenerations per month, pantry-based meal plans, exercise plans with animated demos, auto step tracking, the Smart Nutrition Chat (100 messages/month), weekly progress analysis, detailed nutrition breakdowns, and teams & challenges. Premium (K189/month): everything in Pro plus 10 meal plan regenerations per month, Smart Nutrition Chat up to 500 messages/month, meal prep with grocery lists, advanced analytics, and priority support.

Go to your Profile tab and tap "Manage Subscription," or tap the upgrade prompt on any locked feature. Payment is handled securely through Google Play Billing (Android) or the Apple App Store (iOS).

Yes. On the paywall screen you can toggle between Monthly and Annual. Annual plans save approximately 33% compared to paying monthly.

You can cancel anytime from your device’s subscription settings: on Android, open Google Play Store → Payments & subscriptions → Subscriptions; on iOS, open Settings → your name → Subscriptions. Your access continues until the end of the current billing period. No partial refunds are provided.

All payment methods supported by Google Play and the Apple App Store, including Visa, Mastercard, carrier billing, and Google Pay or Apple Pay where available.

Refund policies are governed by Google Play and the Apple App Store. If you believe you were charged in error, contact us at support@bitevisor.com and we’ll help you resolve it.

BiteVisor connects to Apple HealthKit (iOS) or Health Connect (Android) to read your step count and calories burned. You’ll be asked for permission during setup. Your step data is displayed on your dashboard alongside your calorie and weight progress.

Pro and Premium users can log their daily water intake. Set a daily goal and log glasses throughout the day. BiteVisor tracks your streak and reminds you to stay hydrated.

No. Step and activity data from HealthKit or Health Connect stays on your device and is only used to display your dashboard. We never sell or share your health data. See our Privacy Policy for full details.

Check your internet connection — meal plans require an API call to generate. If the problem persists, try logging out and back in, or clearing the app cache. Your data is tied to your account and won’t be lost.

Make sure you’ve granted BiteVisor permission to access HealthKit (iOS) or Health Connect (Android). On iOS, check Settings → Privacy & Security → Health → BiteVisor. On Android, open Health Connect and verify BiteVisor has read access to Steps.

Email us at support@bitevisor.com with a description of what happened, your device model, OS version, and a screenshot if possible. We investigate every report.