Privacy Policy
Last updated: April 2026
1. Introduction
BiteVisor (“we,” “us,” or “our”) is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share data when you use the BiteVisor mobile application and website (collectively, the “Service”).
By using BiteVisor you agree to the practices described below. If you do not agree, please do not use the Service.
2. Information We Collect
2.1 Account Information
When you create an account we collect your name, email address, and authentication credentials (or a token from Google Sign-In or Apple Sign-In).
2.2 Profile & Goal Data
During onboarding you provide your age, weight, height, gender, activity level, dietary preferences, allergies, health goal (lose weight, gain weight, or maintain), and weekly food budget. This data is used to generate personalised meal plans and calorie targets.
2.3 Health & Fitness Data
With your explicit permission, we access step count, calories burned, and activity data from Apple HealthKit (iOS) or Android Health Connect. This data is read on your device and displayed on your dashboard. We do not upload raw health data to our servers unless you choose to sync it for cross-device access.
Weight entries you log within BiteVisor are stored in your account to track progress over time.
2.4 AI Chat Data
Messages you send to the AI Nutritionist Chat are transmitted to our AI provider (Google Gemini) to generate responses. We may retain chat logs for up to 30 days to improve response quality and troubleshoot issues, after which they are deleted.
2.5 Usage Data
We collect anonymous analytics such as screens visited, feature usage frequency, crash reports, and device information (OS version, device model) to help us improve the app. We use Firebase Analytics and Firebase Crashlytics for this purpose.
2.6 Payment Data
Subscription purchases are processed entirely by Google Play Billing (Android) and Apple StoreKit (iOS). We do not collect or store your credit card number, bank details, or billing address. RevenueCat, our subscription management platform, receives a subscription status and entitlement identifier from the app stores so we can determine which features to unlock for your account.
2.7 Community Data
If you participate in community features (posts, team challenges, accountability buddies), the content you share and your display name are visible to other users. We store this content to provide the community experience.
3. How We Use Your Data
To generate personalised meal plans, calorie targets, and exercise recommendations using AI based on your profile and goal.
To power the AI Nutritionist Chat with context about your dietary needs and current meal plan.
To display your weight trend, step count, calorie tracking, water intake, and progress on your dashboard.
To facilitate community features including posts, teams, challenges, and accountability buddies.
To manage your subscription status and provide customer support.
To improve the Service through aggregated, anonymised usage analytics.
To send you transactional communications (account verification, subscription receipts, important service updates). We do not send marketing emails unless you opt in.
4. Data Sharing
We do not sell your personal data. We share data only with the following third-party services, strictly for the purposes described:
Google Generative AI (Gemini): Your profile data, goal, and chat messages are sent to generate meal plans and chat responses. Google does not retain this data beyond the API request under our agreement.
Firebase (Google): For authentication, cloud storage of your profile and meal plan data, analytics, and crash reporting.
RevenueCat: For cross-platform subscription management. RevenueCat receives your anonymous app user ID and subscription status from Google Play or Apple.
Google Play / Apple: Payment processing is handled entirely by the respective app store. We have no access to your payment instruments.
We may also disclose information if required by applicable law, regulation, or legal process, or to protect the safety and rights of our users.
5. Data Storage & Security
Your account and profile data are stored in Firebase services hosted in secure Google Cloud data centres. Local data (preferences, cached meal plans) is stored on your device.
We use industry-standard encryption in transit (TLS 1.2+) and at rest. Access to production data is restricted to authorised personnel via role-based access controls.
No system is 100% secure. While we take reasonable measures to protect your data, we cannot guarantee absolute security. If we become aware of a data breach that affects your personal information, we will notify you in accordance with applicable law.
6. Data Retention
We retain your account data for as long as your account is active. If you request deletion, we will remove your personal data within 30 days, except where we are required by law to retain certain records.
Anonymised, aggregated analytics data may be retained indefinitely as it cannot be linked back to you.
AI chat logs are retained for up to 30 days and then permanently deleted.
7. Your Rights
Access & correction: You can view and update your profile data within the app at any time via Profile → Edit Profile.
Deletion: You may request deletion of your account and all associated data by contacting us at support@bitevisor.com. We process deletion requests within 30 days.
Data portability: You may request a copy of your data in a machine-readable format (JSON) by emailing support@bitevisor.com.
Opt-out of health data: You can revoke HealthKit or Health Connect permissions in your device settings at any time without affecting other app functionality.
Opt-out of analytics: You can disable analytics collection in the app under Settings → Privacy.
8. Children
BiteVisor is not intended for children under 13 (or the applicable minimum age in your jurisdiction). We do not knowingly collect personal data from children. If we learn that we have collected data from a child under 13, we will delete it promptly. If you believe a child has provided us with personal data, please contact us at support@bitevisor.com.
9. International Data Transfers
Your data may be processed in countries other than your own, including the United States (where Google Cloud and Firebase services operate). By using BiteVisor, you consent to the transfer of your data to these jurisdictions, which may have different data protection laws than your country of residence.
10. Third-Party Links
The Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies before providing any personal information.
11. Changes to This Policy
We may update this policy from time to time. Material changes will be communicated via in-app notification or email at least 14 days before they take effect. Continued use of the Service after the effective date constitutes acceptance of the updated policy.
The “Last updated” date at the top of this page indicates when the policy was most recently revised.
12. Contact Us
If you have questions or concerns about this Privacy Policy or how your data is handled, please contact us:
Email: support@bitevisor.com